Submit a data protection request

We are a data protection company that has been assigned to help you resolve data protection issues.

We are on your side - we are here to help you.

We act as an agent for other companies and will help you resolve any data protection problems you have. We act as the post office - you submit your request to us and we forward that request to the company you identify.

We are based in the UK and in Dublin, and also work with a trusted partner in Switzerland to act as a Swiss Data Protection Representative (under the FADP). Our job is to act as your postal service and ensure your request is delivered quickly. You can make your complaint using the form below, by email, or by calling us. We will, of course, need to share your data with the company involved, but we will not share your information with other companies. We may need to share your data with Data Protection Regulators and other authorities.

The process is simple - you send your SAR, Complaint, Breach Report or other request to us via this site. We will send your details to the company you want to contact.We will make sure they receive your request and that you want a response. The company is then responsible for progressing your request. Where appropriate we will keep you informed of progress.

You can contact us at anytime for updates.

You can contact us in anyway—email, phone, or by using the form on our website.

When you submit a request we will forward your request to the appropriate third-party, They will then contact you directly to deal with your complaint. Please make sure you complete your details accurately and provide as much information as possible to allow them to identify you and to contact you if they need ID or other information.

They may ask you for identification and further details. Make sure you confirm the source of any request before you share personal information. You can contact us at anytime for updates or more information. Unfortunately, we are unable to comment on any issue or get involved in any resolution.

Call, email, chat, use our portal, or send us a letter.

Remember that we are working for you. You can contact us anytime by whichever means you prefer we will always acknowledge your request and where necessary we will ask you for more information to ensure we can help resolve your issue as quickly as possible.

We are professional and understand data protection requirements – if you are not sure whether you have a valid concern, we can discuss this with you and help you identify the best route. All communication is secure, and any information you send will be treated in confidence.

Our office hours are 09:00–17:00 (UK time), Monday–Friday. While these are our standard hours, we often work early and late. You can send your request anytime, and we will respond as soon as we are next available. Our target is to respond to all requests within 72 hours – this allows for weekends, but in most cases, you should expect a faster response.

Your privacy is our top priority!

Our standard approach is to send your request to the company that you wish to contact. We will send your request plus your name, email, phone number, and other details you provide to us when you contact us. It is important to make it clear to us if you do not want us to forward your details. Our default approach is to send only the details the company needs to respond fully but in some cases this may be full set of your name, address, email, social media IDs, phone number, DOB, and other identifying information.

In some cases we need to send these details in order for the company to respond to your request.

If for any reason you do not want us to forward your details please just let us know. We respect your right to privacy and will not share your details with anyone. This will make it very difficult to progress your request but we will endeavour to resolve any issues. For example if you ask us not to forward your details we will endeavour to resolve your issue as follows:

Complaint. We will raise your concerns with the company involved and update our knowledge base where possible with information relating to their response. This information will be anonymised. We will also contact you directly with their response.

Subject Access Request. It will be impossible to progress a Subject Access Request without providing any of your details. If you want us to restrict the data we send to the company please let us know and we will respect your request and send only the data you authorise. This may limit the data the company is able to send, the company can also request additional data, this may slow down your response or limit the data they provide. You can ask the company for a copy of their Subject Access Request policy - we will send this request to them and forward the response to you.

Data Breach. Where you suspect any sort of data breach you can raise this with us - we will then forward your request and contact details to the company and ask them to investigate and respond to you directly. If you prefer you can ask us not to send your details - we will still make the request to the company on your behalf and send you their response.

Any Other Data Issue. If you have any sort of issue or concern you can raise this with us - we will then forward your request and contact details to the company and ask them to investigate and respond to you directly. If you prefer you can ask us not to send your details - we will still make the request to the company on your behalf and send you their response.

It is important to make it clear to us if you do not want us to forward your details. Our default approach is to send only the details the company needs to respond fully. We will always respect your rights and protect your privacy.

Under the Swiss Federal Act on Data Protection (FADP), Article 14 sets out the rules for companies outside Switzerland that process personal data of individuals in Switzerland. These companies must designate a representative in Switzerland who can act as the point of contact for data subjects and the Swiss Federal Data Protection and Information Commissioner (FDPIC).

Article 14 says:

1. Private controllers of data and federal bodies with their domicile or registered office abroad must designate a representative in Switzerland if they process personal data of persons in Switzerland, and the processing is:

1. related to offering goods or services to individuals in Switzerland, or

2. involves monitoring the behaviour of individuals in Switzerland.

2. The obligation does not apply if the processing is only occasional, does not involve large-scale processing of sensitive personal data or high-risk profiling, and is unlikely to result in a risk to the personality rights of the data subjects.

3. The representative must be established in Switzerland.

4. The representative acts as the point of contact for data subjects and the FDPIC on all matters related to data processing and compliance with the FADP.

5. The designation of a representative does not affect the responsibility or liability of the controller or processor abroad.

We are here to help you.

If you have visited our website, it is likely that we are the designated local presence for the UK, EU, or Swiss company you wish to contact. Our role is to make sure you are able to contact the company processing your data. We are here to help ensure you can exercise your data protection rights.

We act as an agent for other companies and will help you make a complaint, raise a data breach, or simply find out about companies that process your data. We act as the post office - you submit your request to us and we forward that request to the company you identify.

We are based in the UK and in Dublin, and also work with a trusted partner in Switzerland to act as a Swiss Data Protection Representative (under the FADP). Our job is to act as your postal service and ensure your request is delivered quickly. You can make your complaint using the form below, by email, or by calling us. We will, of course, need to share your data with the company involved, but we will not share your information with other companies. We may need to share your data with Data Protection Regulators and other authorities.

Simply complete a request form to contact us and we'll make sure your request is sent to the appropriate company.

If you prefer you can email us directly, call, or chat to us.